Refunds.

1. Refund Window

A full refund is available within 48 hours of payment provided work has not started and the strategy brief has not been reviewed. Refunds are returned to the original payment method within 5 to 10 business days via Stripe.

2. After Work Begins

Once we have received and reviewed your completed strategy brief, work is considered started and refunds are not available. You will receive the deliverables as specified in the agreed brief.

3. Delivery Disputes

If delivered work materially fails to match the agreed scope as documented in the project brief, we will revise at no cost within the included revision rounds. If unresolvable through revision, contact us in writing within 14 days of delivery.

4. How to Request

Email hello@brainydesigner.com with subject "Refund Request" including your name, order reference, and reason. We acknowledge all refund requests within 2 business days.

5. EU Consumer Withdrawal Right

EU consumers have a statutory 14-day withdrawal right. By completing checkout and accepting these Terms, you request immediate commencement of the service and acknowledge this may affect your withdrawal right under Article 16(a) of Directive 2011/83/EU.